Coronavirus (COVID-19) Information for business travelers and travel managers.

Privacy Policy

ITandT BTS complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States, respectively. ITandT BTS has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit

ITandT BTS may collect the following information from our customers:

  • Your name/job title
  • Your contact information
  • Demographic data such as preferences/interests and postal area
  • Other information relevant to client-based surveys

Security Measures employed by ITandT BTS:

Anonymization, or de-identification, is a process of rendering personal data unidentifiable by removing or replacing personal identifiers. Porcupine Media, Inc. performs a 4-step data de-identification process. We are committed to the persistent and perpetual improvement of our data protection strategy. ITandT BTS automatically de-identifies data that has been stored in an identifiable form in our system for longer than 2 months.

ITandT BTS requires this information/data in order to provide you with a better service, and apply it to the following purposes:

  • Internal record keeping.
  • Providing customer reporting.
  • We may occasionally use your information to conduct internal surveys; we may contact you by email, phone, fax or mail.

ITandT BTS will never sell your information.


Your privacy is important to us. This privacy policy is intended to give you confidence in the privacy and security of the personal information we obtain from you, whether uploading information from a traveler profile or processing a reservation via the GDS (Global Distribution System), or are merely visiting our website. However, please note that we are not responsible for any use of your personal information you provide to third-party applications or websites that may be accessed via the Products or websites. We recommend that you review the privacy policy of any third-party applications or websites that you use.


In compliance with the US-EU and Swiss-US Privacy Shield Principles, ITandT BTS commits to resolve complaints about your privacy and our collection or use of your personal information. ITandT BTS commits to cooperate with the Swiss Federal Data Protection and Information Commissioner (FDPIC) and comply with the potentially biding decision given by such authorities with regard to human resources data transferred from Switzerland in the context of the employment relationship. There is a possibility, under certain conditions for an individual to invoke binding arbitration to resolve matters. European Union individuals with inquiries or complaints regarding this privacy policy should first contact (ITandT BTS) at:

We use personal information to allow us to process your service requests, provide access to our website, send out newsletters, and enable us to improve the products and services we offer. We may occasionally carry out market research and send you details of services and offers that we think may be of interest to you. If you do not wish to receive such information, please e-mail

ITandT BTS has further committed to refer unresolved privacy complaints under the EU-US and Swiss-US Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU-US Privacy Shield, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit for more information and to file a complaint.

Finally in limited circumstances, and as a last resort, EU and Swiss individuals can seek recourse of unresolved complaints before the Privacy Shield Panel, a binding arbitration mechanism.

When you use our services you may be asked for personally identifiable information such as your name, address, date of birth, email address, telephone number, form of payment, etc. By providing this information, you consent to our using it in the manner described in this policy. ITandT BTS acknowledges the individual’s right to access their personal data.  You may access your personal travel data simply by requesting a copy of your personal profile form.  You may withdraw your consent at any time by emailing us at We will return or destroy your personal information within five days of receipt of your withdrawal of consent.

Cookie information, pages you have requested and your IP address may also be recorded by us and/or third parties from your browser as set out in this policy.


From time to time ITandT BTS will transmit customer service survey forms to our clients. Any feedback that is received will be used by our corporate office in the United States for the sole purpose of improving the products and services which we offer to our clients. By responding to this email, you may be contacted by a representative of ITandT BTS to help improve the quality of service provided.


We may provide information about you to our employees in order to administer any accounts, products and services provided to you. This would only include information contained in your travel profile form.  We will not disclose your personal information to any third party unless you have consented to such disclosure or where we are required to do so by law. Should you breach our terms and conditions or terms of use or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, we may disclose your information to a relevant authority. ITandT BTS is subject to the investigatory and enforcement powers of the Department of Transportation. ITandT BTS may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or by law enforcement request. ITandT BTS may be liable for the appropriate onward transfer of personal data to third parties.


Cookies are small data files that a website you visit may save on your computer or handheld device that usually includes an anonymous unique identifier. ITandT BTS does not utilize cookies for user authentication, nor do we keep track of your preferences, promotional campaigns, tracking audience size and traffic patterns, etc.

If you do not wish cookies to be placed on your PC or handheld device, then they can be disabled in your web browser. The option to do so is normally found in your browser’s “security settings” section. Please note that permanently disabling cookies in your browser may hinder your use of our Websites as well as other websites and interactive services.


All security on our Websites is treated seriously. Where applicable, we undertake security steps, including use of SSL technology, on our back-end systems that store customer account information and to protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures.

If you have any further concerns about security, please email our Customer Service team at


Changes in this policy will be posted on our website. You are advised to check our website regularly to view our most recent privacy policy.