Client Survey Form

Thank you for your loyalty as an ITandT BTS client, and for allowing our company to process your business. It is our goal to completely satisfy each client on every reservation. We value your opinion and invite you to take a few minutes to share your feedback about your experiences with ITandT Business Travel Solutions.

Your feedback will be used by our corporate office to improve the products and services which we offer. By responding to this email, you may be contacted by a representative of ITandT BTS to help improve the quality of service provided. We sincerely thank you for sharing your opinions as we continue to do our best to provide you with the ultimate reservation and service experience.

---

What was the date of the trip:	(required)
Who booked this trip:	SelfAssistantTravel CoordinatorOther
How satisfied were you with the service provided in each of the following areas:
Ease of getting through to make a reservation:	Very satisfiedSomewhat satisfiedNeither satisfied nor dissatisfiedSomewhat dissatisfiedVery dissatisfiedN/A
Friendliness and courtesy of the Business Travel Associate:	Very satisfiedSomewhat satisfiedNeither satisfied nor dissatisfiedSomewhat dissatisfiedVery dissatisfiedN/A
Business Travel Associate’s knowledge of booking options:	Very satisfiedSomewhat satisfiedNeither satisfied nor dissatisfiedSomewhat dissatisfiedVery dissatisfiedN/A
Business Travel Associate offered the most competitively priced options available:	Very satisfiedSomewhat satisfiedNeither satisfied nor dissatisfiedSomewhat dissatisfiedVery dissatisfiedN/A
Business Travel Associate’s effort to obtain preferred seating:	Very satisfiedSomewhat satisfiedNeither satisfied nor dissatisfiedSomewhat dissatisfiedVery dissatisfiedN/A
Business Travel Associate has information readily available to resolve requests:	Very satisfiedSomewhat satisfiedNeither satisfied nor dissatisfiedSomewhat dissatisfiedVery dissatisfiedN/A
Business Travel Associate has authority to immediately resolve my problems:	Very satisfiedSomewhat satisfiedNeither satisfied nor dissatisfiedSomewhat dissatisfiedVery dissatisfiedN/A
Business Travel Associate keeps me informed of action being taken:	Very satisfiedSomewhat satisfiedNeither satisfied nor dissatisfiedSomewhat dissatisfiedVery dissatisfiedN/A
Immediate response to requests:	Very satisfiedSomewhat satisfiedNeither satisfied nor dissatisfiedSomewhat dissatisfiedVery dissatisfiedN/A
Accuracy of tickets and reservations:	Very satisfiedSomewhat satisfiedNeither satisfied nor dissatisfiedSomewhat dissatisfiedVery dissatisfiedN/A
Timeliness of ticket delivery:	Very satisfiedSomewhat satisfiedNeither satisfied nor dissatisfiedSomewhat dissatisfiedVery dissatisfiedN/A
Overall, how satisfied were you with the service provided by ITandT?	Very satisfiedSomewhat satisfiedNeither satisfied nor dissatisfiedSomewhat dissatisfiedVery dissatisfiedN/A
Comments:

Personal Information:
Your name:	(required)
Company:	(required)
Phone:	Ext. (required)
Email:	(required)